Novocure is seeking a Device Support Specialist Regional Manager. The primary role of the DSS Regional Manager is to provide management, training, and ongoing oversight of a field team of 10 to 15 Device Support Specialists. The DSS team is providing patient technical training and support for a novel cancer therapy delivered in conjunction with leading cancer centers by Novocure as a DME provider. The Regional Manager will work closely with the DSS Manager to develop, disseminate, and refine operating procedures and policies. This person will be a resource for their DSS team for resolving issues, providing information, providing resources, and managing dynamic patient support schedules. The Regional Manager will also have responsibility for administrative management of budgets, expenses, and personnel policies. The position will require approximately 60% travel.
Please note, this is not a Medical Device Sales position
* Ideal candidate will be located in PA, MA or NY.
Key Essential Responsibilities:
Ensure that the DSS team has the resources and proper training to complete all patient technical support and administrative functions consistent with company and regulatory standards
Manage the DSS team assignments across treatment centers to ensure adequate support at all times
Perform regular field visits with DSS team, providing coaching and evaluation
Interview and make hiring recommendations for filling DSS positions
Develop budget and review and approve monthly expenses for DSS team
Provide support to DSS for answering questions, resolving problems, and escalating issues
Work closely with DSS Manager and DSS team to develop and refine operating policies, procedures, and performance metrics
Perform annual performance review for DSS team including professional development plans
Work closely with counterparts in Medical Affairs and Business Development to address company field objectives
Work closely with central technical support to identify and resolve trending issues and monitor performance metrics
Version 01: 14JULY2016 VLS
At least 5 years' experience managing field personnel in a patient support, service, or technical support environment; experience building and setting up a field team is highly desirable.
Strong computer skills including good working knowledge of MSOffice
Frequent traveler (road warrior status)
Medical device or other patient support experience a plus
Familiarity with FDA QSR's and DME regulations a plus
Must be very personable with good communication and organizational skills
Positive, energetic, service-oriented disposition
Must demonstrate excellent follow-up and meticulous attention to detail
Self motivated and able to operate at peak performance with limited supervision
Ability to remain flexible in a changing work environment and under difficult deadlines
Ability to lift 50lbs.
Performance Behavior Competencies:
Communication: Be able to communicate clearly and effectively to ensure a knowledgeable environment
Flexibility: Have the ability to redirect work and priorities to be in alignment with the strategic corporate goals
Judgment: Be able to make sound judgments and escalate when in doubt
Planning/Scheduling: Handle multiple projects and priorities in order to meet required deadlines
Professionalism: adhere to a high level of professionalism by demonstrating ethical behavior
Teamwork: work with others in contributing to the overall success of the company